| What is a webinar? |
| |
A webinar is training conducted by desktop sharing via internet
and telephone. You work at your own computer at the scheduled
time. We direct you to use the various features using training
data. You can ask questions during the session. |
| |
back to questions |
|
| |
| What is desktop sharing?? |
| |
You will be able to view any application that is running on
the instructor’s desktop. In some cases, the instructor
will allow a participant to show the application running on
his/her desktop. |
| |
back to questions |
|
| |
| What vendor do you use
for desktop sharing? |
| |
We use GoToMeeting from Citrix Online. When you join a
session, Citrix provides an applet that you download and
install on your desktop. At the end of the session, the
applet is removed from your system automatically. Citrix
provides high security. |
| |
back to questions |
|
| |
| When are training modules scheduled? |
|
|
| |
| How far in advance
should I enroll? |
| |
We recommend that you enroll one week ahead. We accept
registrations through the ProTracker Software web site up to
24 hours before the session as long as there is space
available. |
| |
back to questions |
|
| |
| May I ask
questions? |
| |
Questions are always
welcome. The instructor will manage the
questions to be sure that
all of the material is covered during each
session. |
| |
back to questions |
|
| |
| May I use a speakerphone during
a webinar? |
| |
Participants may use
speaker phones. However, speakerphones pick up keyboard clicks and other extraneous office noises that
may cause distractions to other training participants. For this reason, ProTracker reserves the right to ask a participant to
mute their speaker phone if necessary. |
| |
back to questions |
|
| |
| How much does a webinar cost? |
| |
$100 per module per call into our telephone conference center.
Ask for a price on one or more custom-designed modules for your firm.
|
| |
back to questions |
|
| |
| Cancellation Policy: |
| |
ProTracker Software reserves the right to cancel training modules if
not enough students are enrolled, or if inclement weather in New Hampshire makes travel for our training staff unsafe.
If we cancel a module, your fee will be credited to another class
of your choice or refunded in full. |
| |
back to questions |
|
| |
| No Show
Policy: |
| |
If you are unable to attend, you must contact us by phone at least
two hours prior to the beginning of a session. Your
payment will either be credited or refunded. If you do not
contact us in advance, we cannot refund or credit your fee.
|
| |
back to questions |
|
| |
| Late Attendance: |
| |
Sessions will begin
promptly. You may join a session that
has already started if you do so without
distracting the class. (Please see the
No Show Policy above.) |
| |
back to questions |
|
| |
| How do I sign up for a
webinar? |
| |
From the Training Schedule, select a module, and click
Register.
After logging in, enter your credit card information. Our
website is secure. You will receive an immediate
confirmation email that your registration is processed. A
day or so before the session, you will receive an email from
the instructor with directions on how to connect to the
Internet and the telephone conference center. |
| |
back to questions |
|
| |
| What data do I use for a
webinar? |
|
|
| |
| Custom
or Onsite Training |
| |
If the scheduled modules do not meet your
needs, contact
training@protracker.com or call 603-926-8085 and ask for
Training to request a quote for a custom webinar or onsite
training. |
| |
back to questions |
|
